At Welfare Group, safeguarding your privacy and ensuring data security are of paramount importance. This Agreement delineates our practices concerning the collection, utilization, and protection of personal data we procure from you.

General Provisions & Jurisdiction

This Privacy and Data Protection Agreement applies to Welfare Brothers Global - FZCO, a Freezone Limited Liability Company constituted under the laws of Dubai Integrated Economic Zones Authority, bearing registration number 12680, with its main business premises located at DSO_IFZA, IFZA Properties, Dubai Silicon Oasis. Herein, Welfare Brothers Global - FZCO will be designated as "Welfare Group".

By using this website, the user unequivocally consents to be bound by this document and all documents enumerated herein. In the event of any conflict between the documents, precedence shall be given to the document as listed in the order below:

1. Welfare Group Terms of Website Service;

2. Welfare Group Privacy and Data Protection Agreement;

3. Welfare Group Cookie Policy.

Scope of Data Collection

This Agreement is relevant exclusively to Welfare Group’s principal website, associated subdomains, officially endorsed social media platforms, and all promotional content circulated within these channels, hereinafter termed 'Covered Media'. We amass data via various mediums, including but not confined to, electronic mail, chat correspondences, helpdesk engagements, web-based form submissions, and telecommunication interfaces.

Pursuant to legal mandates, compliance, and Anti-Money Laundering (AML) protocols, we might also accumulate specific personal Know Your Customer (KYC) data. It is imperative for users to recognize that this Agreement pertains solely to the Covered Media.

Welfare Group unequivocally absolves itself from liabilities concerning data from unsanctioned channels, insecure transmissions, public forums, user-generated submissions, or any platforms not explicitly encompassed under the 'Covered Media'.  

Users are advised to exercise due diligence when engaging with external or unverified platforms and acquaint themselves with their specific data privacy terms.

Data Utilization and Security

Personal data is garnered to proffer requisite services to users, congruent with pertinent sectoral regulations. Data acquisition is always executed through equitable and lawful modalities, contingent upon informed user consent. The rationale behind data collection and its prospective utilization will always be elucidated to users.  

We vouchsafe the integrity of stored data through commercially viable protective measures, compliant with extant data security norms. Our online interfaces, digital client portals, and transactional modules are fortified with SSL/TLS Certificates endorsed by the ISRG Policy Management Authority.

User Rights and Responsibilities

Users reserve the right to solicit data erasure, which will be affected save for compelling statutory or contractual obligations. Links to external entities not managed by us are beyond our jurisdiction; hence, we disclaim liabilities regarding their privacy practices. Users must authenticate secure connections, signified by a padlock icon adjacent to the URL. Any non-secure connections should be promptly reported to the Welfare Group.

Refusal to furnish personal data may impede our service provision capabilities. Additionally, any restriction on data processing might influence specific service offerings. While Welfare Group currently abstains from automated decision-making and profiling mechanisms, any future inclusions will necessitate policy revisions and subsequent user notifications.

Direct marketing endeavors from Welfare Group will always accommodate opt-out provisions. Any concerns or suggestions regarding data management can be addressed to our contact channels.

Data Synopsis and Sharing

We amass personal identifiers, encompassing names, addresses, contact details, IP specifics, browsing data, transactional details, and site activity logs, to proficiently dispense our services.  

Consent is invariably procured prior to data utilization, and such consent can be retracted at any juncture. Personal data remains confidential, barring obligatory disclosures mandated by law or contractual breaches.

Data Protection Adherence

Your engagement with our platforms signifies concurrence with our data privacy protocols. For queries or clarifications regarding our data management policies, kindly reach out to us directly.

Information Processed by Welfare Group

Welfare Group processes the following personal data: full name; address; telephone number; email address; IP address for geo-location purposes; internet browser and device type for optimization purposes; payment details (including, but not limited to, wallet ID, Transaction IDs, bank account or credit card number, cash transaction receipts), website and web application activity details, and any other data actively provided by you, for instance, through website profile creation, correspondence, or telephonic interactions.  

For Know Your Customer (KYC) and Anti-Money Laundering (AML) purposes: identification documents, proof of address, photographs, and geolocation data via IP may be collected and monitored.

Consent and Communication

By utilizing our services for transactions, credit card verification, orders, or acquisitions, you are providing implied consent for data collection specific to that transaction or service.  

Official notices or vital updates about Welfare Group are not categorized as email marketing. For secondary purposes like marketing, explicit consent will be sought, with provisions for refusal. Following your opt-in, should you wish to retract your consent, it can be done by reaching out to data@welfaregroup.com.

Disclosure to Third Parties & Affiliated Entities

Welfare Group may share personally identifying information with subsidiaries, and other legal entities within the Welfare Group for purposes including but not limited to enhancing service delivery, maintaining operational integrity, and safeguarding the interests of our users and stakeholders. This sharing is fundamental to our ability to offer coherent and comprehensive services across our corporate family.

Unless mandated by law or in instances of breach of our Terms of Website Service, Welfare Group does not disclose personally identifying information to unrelated third parties. If you wish to object to any data processing based on our legitimate interest, you may forward a formal notice to data@WelfareGroup.com.

In scenarios of contractual violations where dialogues and standard resolutions prove futile, Welfare Group retains the right to reveal necessary personal data to legal entities, collection agencies, or governmental bodies to enforce our rights or protect our interests.

For purposes of security and safety, Welfare Group actively coordinates with and disseminates pertinent information across its affiliated and sister organizations within the Welfare Group.

Welfare Group remains committed to preventing unauthorized processing of sensitive data; any inadvertent mishaps should be promptly reported to data@welfaregroup.com for swift rectification

Third Party Services

Our chosen third-party providers only receive data critical for their service provision. All third-party partners adhere to GDPR and possess transparent privacy policies.

Other third-party entities, especially payment gateways and processors, have independent privacy policies concerning data we provide for transactional purposes. We advise acquainting yourself with these policies. Transactions involving third parties may be governed by jurisdictions distinct from yours or ours, potentially subjecting your data to those laws.

Exiting our website or being redirected to third-party applications excludes you from the purview of this Privacy Policy and our Terms Website Service.

Data Security Measures

Our commitment to safeguarding your personal data encompasses industry-standard precautionary measures to avert unauthorized access, usage, disclosure, alteration, or destruction.  

Our digital infrastructure resides on the secure Google Cloud Platform, with communication facilitated by Gmail and G-Suite over encrypted channels.  

Welfare Group’s user management operates through Hubspot CRM and G-Suite protected internally by our Identity and Access Management policy.  

All website, customer portal, and payment platform interactions are encrypted with SSL/TLS Certificates sanctioned by the ISRG Policy Management Authority.

Cookies

Our website employs cookies and tracking technologies for various functions. Users can manage cookies through their browser settings. For more information please refer to our Cookie Policy.

For an in-depth understanding of cookies and managing them, consult http://www.allaboutcookies.org. We don't alter our data practices in response to 'Do Not Track' browser signals.

EU residents can request access, corrections, updates, or deletions of their personal data, by reaching out to data@welfaregroup.com.  

Data processing for EU residents adheres to contractual obligations and legitimate business interests.

Age Considerations

Users affirm that they have attained the majority age in their residence jurisdiction. The platform isn't designed to cater to individuals below 18, and we avoid collecting data from such demographics. As stated in the Terms of Website use.

Privacy Policy Amendments

This policy can undergo modifications; frequent reviews are recommended. Material changes will be highlighted on the website for user awareness.  

Mergers or acquisitions involving Welfare Group may entail a data transfer to the succeeding entity, preceded by user notification with opt-out provisions.

Contact and Questions

For data access, modifications, deletions, grievances, or additional information, contact our data protection officer at data@welfaregroup.com. Please take into consideration the legal response time of one calendar month for data requests.

Governing law

These Privacy Policy, and all associated documents shall be governed by and interpreted in conformity with the laws of the Dubai Integrated Economic Zones Authority. You unconditionally and irrevocably consent to the exclusive jurisdiction of the courts situated within that territory or jurisdiction.